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Customer Service

Commitment to Responsiveness

Our customer service team is the voice of the customer at MPE. They act as an extension of your sourcing team and manage all of the details of your orders.

  • Fully integrated with your business
  • Intimate knowledge of your products
  • Dedicated to responding to your requests with a 3/24 Customer Response Time
    • 3 hour acknowledgement
    • 24 hour commitment or plan of action
  • Analyze order patterns and identify opportunities to shorten lead times so you can meet unplanned spikes in demand
  • Guide you to avoid pitfalls in emerging markets

Customer Service