Customer Service Team

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Janet Schickert

Customer Service Manager

Janet has been with MPE since March of 2018, as part of our customer service team and brought 33 years of experience in a similar role. Her responsibilities include contract review of PO’s, resolving any issues, entering and confirming PO’s from the customer in a timely manner. Janet reviews and contacts customers about any issues regarding shipments as well as tracking information after shipment and maintaining customer portals.

Janet values the teamwork at MPE, the fact that everyone and every department work together to get things accomplished. She is proud when she hears back from customers and hears how they appreciate and our satisfied with her and the rest of the MPE customer service team’s work.

Fun Fact: In her free time Janet likes to read, spend time outdoors, and go motorcycling with her husband. In the winter months she loves to escape the cold and travel to warm destinations.

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Lionel Segurado

Customer Service Represenative

Lionel Segurado began with MPE in January 2009 as part of our Customer Service Team. Lionel is the main liaison between internal company personnel and MPE’s external customers. He manages day-to-day account activity including direct communication and order entry.

In regards to working for MPE, Lionel values, “The people who make up the overall team. I think of us all as a family, striving towards common goals and continually improving along the way. I appreciate the size of the company, where everyone can make an impact and has a say.”

FUN FACT Lionel says that he is a “Man of many (and I do mean many) talents,” and one of these include mastered rifle marksmanship. He served in the U.S. Marine Corps for eight years beginning at the age of 17. Lionel enjoys music, baseball, watching movies, hobbies such as scuba diving and has dived off the coast of Okinawa, Japan as well as Maui, Hawaii, and multiple locations along the Caribbean. He knows multiple languages, but mainly Spanish.

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